General FAQ's

Where is my order?

Your order should reach your location within 48 hours from the time of the deliver if ordered prior to 2pm. If your Refillables have not arrived within this time frame, then please reach out to your team via the 'Contact Us' page. 

 

How do I order?

If you are having difficulties ordering your Refillables, then fret no further. Please follow the below steps to ensure that you safely and carefully order your Refillables:

Step 1: find the Refillables you would like to order

Step 2: place them into your basket by clicking 'Add To Cart' 

Step 3: if you have completed your shopping, click 'Check Out'

Step 4: proceed to fill in all of the information fields 

Step 5: proceed to payment 

Step 6: sit back, relax and await your delivery

 

How do I search? 

If you are looking for a particular Refillable, you are able to use the search function in the right hand side of the website. In the unlikely event that you cannot find the item of your choice, or if you have any comments or feedback, please don't hesitate to contact us via the 'Contact Us' page. 

  

How do I pay by card? 

You are able to pay by card through our website, and this is through a safe and secure payment gateway. When you choose your Refillables, you are able to add it to your cart. Once you have all of the Refillables that you would like to order, you will then be redirected to the 3rd party payment gateway. Once the payment has been taken, you will then need to sit back and relax and wait for your bottle to be refilled. 

 

Can I pay without a credit card? 

Cash upon delivery is not available at this time. If you would like to pay cash, then please reach out to our team who will do their very best to help secure your order. Please contact us via the 'Contact Us' page. 

 

How can I offer feedback? 

We would love to hear from you, and we value all of your comments and feedback. Should you want to reach out to us, please reach out to us either via our 'Contact Us' page or by using our social media handles (@TheRefillables). We look forward to hearing from you soon! 

 

How can I cancel by order? 

You will have 4 hours to cancel your order with The Refillables team. Please email us immediately should you want to cancel your order, by visiting the 'Contact Us' page. Should this time pass, you will receive no refund.  

 

How can I change my order? 

You will have 4 hours to amend your order with The Refillables team. Please email us immediately should you want to amend your order, by visiting the  'Contact Uspage. Should this time pass, you will receive no refund.  

 

How can I change my delivery address? 

You will have 24 hours to amend your delivery address with The Refillables team. Please email us immediately should you want to amend your delivery address, by visiting the 'Contact Uspage.